At Fusionex, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you interact with our websites, products, services, applications, or events. We encourage you to carefully read this policy to understand your rights and how we handle your information.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from accessing or using our platforms.

Information We Collect

We may collect the following types of information depending on how you interact with Fusionex:

1. Personal Information

  • Full name
  • Email address
  • Phone number
  • Company name and job title
  • Billing details and payment information
  • Government-issued identification (only when required by law)

2. Technical Information

  • Device type, operating system, and browser type
  • IP address and geolocation data
  • Access times and referring websites
  • Cookies and tracking technologies

3. Business Information

  • Information you provide during registration for demos, events, or training
  • Data you upload when using Fusionex platforms, such as documents, reports, or files

4. Sensitive Information

We generally do not collect sensitive information such as racial or ethnic data, religious beliefs, or biometric data unless explicitly required for a specific service and with your consent.

How We Use Your Information

Fusionex uses the data we collect for the following purposes:

  1. Service Delivery – To provide you with access to our AI, Big Data, and analytics platforms, including product customization and technical support.
  2. Account Management – To create, maintain, and secure your Fusionex account.
  3. Improvement of Services – To analyze usage patterns, fix issues, and improve the performance of our solutions.
  4. Marketing and Communication – To send newsletters, promotional offers, event invitations, and product updates that may be of interest to you.
  5. Legal Compliance – To comply with applicable laws, regulations, and contractual obligations.
  6. Fraud Prevention and Security – To protect against unauthorized access, data breaches, and fraudulent activities.

Legal Basis for Processing

Depending on your region, we rely on one or more of the following legal bases to process your personal data:

  • Consent – When you voluntarily provide information for newsletters, events, or surveys.
  • Contractual Obligation – When processing is required to deliver the services you requested.
  • Legitimate Interest – When necessary to improve our services, conduct research, or protect business operations.
  • Legal Requirement – When we must comply with applicable laws, including data retention and government reporting.

How We Share Your Information

Fusionex does not sell or rent your personal data. However, we may share your information under the following conditions:

  1. Service Providers – With trusted vendors who assist us with hosting, payment processing, analytics, or customer support.
  2. Business Partners – With our affiliates, subsidiaries, or authorized partners who collaborate in delivering Fusionex solutions.
  3. Legal Authorities – When required by law, court order, or regulatory authorities.
  4. Business Transfers – In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We ensure that all third parties comply with strict confidentiality and data protection standards.

Cookies and Tracking Technologies

Fusionex uses cookies, web beacons, and similar technologies to:

  • Improve website performance
  • Analyze traffic and user behavior
  • Store user preferences for better experience
  • Deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain functionalities of our services.

Data Security

Protecting your personal data is a top priority. Fusionex implements multiple security measures including:

  • Encryption of sensitive information during transmission and storage
  • Firewalls and intrusion detection systems
  • Regular security audits and vulnerability testing
  • Strict access controls and employee training

Despite our efforts, no system is completely secure. Therefore, we cannot guarantee absolute security, but we continuously strive to enhance our protection measures.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce our agreements. Once data is no longer required, we securely delete or anonymize it.

Your Rights

Depending on your jurisdiction (e.g., GDPR in the EU, CCPA in California), you may have the following rights:

  1. Right to Access – Request a copy of the data we hold about you.
  2. Right to Rectification – Correct inaccurate or incomplete information.
  3. Right to Deletion – Request deletion of your personal data, subject to legal obligations.
  4. Right to Restrict Processing – Limit how we use your information in specific situations.
  5. Right to Data Portability – Obtain your data in a machine-readable format for transfer.
  6. Right to Object – Opt out of marketing communications or certain data processing.
  7. Right to Withdraw Consent – Revoke previously given consent at any time.

International Data Transfers

As a global technology company, Fusionex may transfer your personal data across international borders. We ensure that such transfers comply with applicable data protection laws through mechanisms such as Standard Contractual Clauses, adequacy decisions, or explicit consent.

Children’s Privacy

Fusionex services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that data has been collected from a minor, we will take immediate steps to delete it.

Third-Party Links

Our platforms may contain links to third-party websites. Fusionex is not responsible for the privacy practices or content of these external sites. We encourage users to review the privacy policies of third parties before providing any personal information.

Changes to This Privacy Policy

Fusionex may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly to stay informed.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us at:

Fusionex Group
Email: privacy@fusionex.com
Phone: +603-1234-5678
Address: Level 15, Tower A, Fusionex Headquarters, Kuala Lumpur, Malaysia